Welcome to APX Auto Parts! We are committed to ensuring you receive your order quickly, securely, and in perfect condition. Below is our comprehensive shipping policy outlining all details to provide transparency and clarity about our shipping and delivery process.

1. Shipping Destinations

We currently offer shipping services throughout South Africa, including all provinces and major cities.

• Urban/City Areas: Delivery to urban areas and metropolitan regions is quick and efficient with minimal delays.
• Remote/Rural Areas: Deliveries to remote or less accessible locations may require extra time. In such cases, delivery times may extend depending on courier availability.

We presently do not extend shipping services to countries outside of South Africa.

2. Order Processing Times

Orders are processed during regular business hours from Monday to Friday, 8:00 AM – 5:00 PM. Orders placed on weekends or public holidays will be processed the next business day.

Processing Timelines:

• In-Stock Products: Processed within 24–48 hours after payment confirmation.
• Custom or Special Orders: Certain items may require additional handling time, which will be communicated during checkout or after placing your order.

3. Shipping Methods and Timelines

We work with reliable courier partners to ensure timely delivery of your orders. Available shipping methods, along with their estimated delivery timelines, are as follows:

Shipping Methods

• Standard Shipping:
  • Estimated delivery: 2–5 business days.
  • Cost: Calculated based on item weight, dimensions, and destination at checkout.
• Express/Expedited Shipping:
  • Available to select locations at an additional cost.
  • Estimated delivery: 1–2 business days.
• Overnight Shipping:
  • Available for eligible areas for orders placed before 12:00 PM (noon).
  • Cost: Premium rate calculated on checkout.

Important Note: Shipping times are estimates and may vary due to unforeseen circumstances such as courier delays, weather disruptions, or peak holiday periods.

4. Shipping and Delivery Costs

Shipping costs are calculated at checkout and depend on the following factors:

• Package Weight and Size: Larger or heavier items may incur additional fees.
• Delivery Location: Costs vary depending on the proximity of the destination. Remote areas may include a surcharge.
• Shipping Method: Express or overnight delivery will have higher charges.

Occasionally, we may offer free or discounted shipping promotions. These are subject to specific terms and conditions and will apply at checkout.

5. Free Shipping Offers

Free shipping promotions may apply on orders above a specified amount. Please check our homepage or promotional banners for ongoing free shipping thresholds and eligible products. Free shipping applies to standard delivery within South Africa only.

6. Tracking Your Order

All shipped orders are assigned a tracking number for your convenience. Once your order is dispatched, you will receive an email or SMS notification containing the tracking number. You can use this number to monitor your shipment’s status on our courier partner’s website.

If you encounter any difficulties with tracking your shipment, please don’t hesitate to reach out to our customer support team.

7. Delivery Times

While we aim to deliver orders as quickly as possible, certain factors may lead to delays. These could include:

• Weather conditions
• Public holidays
• Delays with couriers
• Custom or special order items requiring more time to source

If a significant delay in your order occurs, we will contact you via phone or email with an update.

8. Receiving Your Delivery

Upon delivery, customers are required to:

1. Provide valid identification if requested by the courier.
2. Inspect the package to ensure there is no visible damage or tampering.
3. Sign for the parcel as proof of successful delivery.

9. Damaged or Lost Shipments

We take great care to ensure your order is packaged securely. However, if an issue arises during transit, please follow the steps below:

Damaged Goods:

• If your item arrives damaged, contact us within 48 hours of delivery by emailing info@apxautopart.co.za.
• Attach photos of the damaged item and packaging to assist with your claim.
• We will either replace the item or process a refund after investigation.

Lost Shipments:

• If your package does not arrive within the promised delivery window, contact us immediately.
• We will liaise with the courier service to investigate the issue and, if the package cannot be located, arrange a replacement or refund.

10. Incorrect or Undeliverable Addresses

It is the customer’s responsibility to provide accurate shipping information at checkout. If an incomplete or incorrect address is provided:

• The courier will attempt to contact the customer to correct the address.
• If the order remains undelivered and is returned to APX Auto Parts, the customer will be responsible for any additional shipping fees to resend the package.

11. Click & Collect (Optional)

For customers in certain areas, we offer a convenient Click & Collect option, allowing you to pick up your order at a designated location:

1. During the checkout process, select “Click & Collect.”
2. Once your order is ready for pickup (within 1–3 business days), we will notify you via email or SMS.
3. Bring your order confirmation and ID when collecting your items.

Failure to collect your order within 7 days may result in a cancellation, and a restocking fee may apply.

12. Returns Due to Non-Delivery

If an order is undeliverable due to absence or refusal at the delivery location, the courier will make at least 2 additional attempts. If unsuccessful:

• The order will be returned to our warehouse.
• Any costs associated with re-delivery or returns will be charged to the customer.

13. Special Shipping Terms for Bulk Orders

For bulk or large orders, additional handling time and shipping arrangements may be required. Please contact our team at info@apxautopart.co.za to discuss delivery options for bulk items.

14. Public Holiday Shipping

Orders will not be processed or delivered on national public holidays. All orders placed during public holidays will be processed on the next business day.

15. International Shipping (Currently Unavailable)

At this time, we do not offer international shipping. We are working on expanding our services to cater to customers outside South Africa, so stay tuned for future updates!

16. Customer Support and Contact Information

Should you have any questions or concerns about your shipment, feel free to reach out to our support team:

• Email: info@apxautopart.co.za
• Phone: +27 73 605 5828
• Operating Hours: 8:00 AM – 5:00 PM

We are committed to ensuring that your shopping experience with APX Auto Parts is seamless and hassle-free.

17. Updates to Shipping Policy
APX Auto Parts reserves the right to modify or update this Shipping Policy at any time Changes will be posted on this page, and it is the customer’s responsibility to review the most current version.

Thank you for choosing APX Auto Parts—South Africa’s trusted auto parts provider! We appreciate your business and look forward to serving you.